FAQ

How long does delivery take?

We offer Free Delivery Nationwide with delivery within 1–3 business days*.

Do you offer returns or refunds?

All sales are final. We do not accept returns, refunds, or exchanges once an order has been delivered.

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you.

Are RUSSON™ products suitable for everyday use?

Yes. Our products are designed for daily use, travel, work, gym sessions, outdoor activities, and more.

How long does the RUSSON Dual-Temp Flask keep drinks hot or cold?

The flask keeps drinks cold for up to 12 hours and hot for 6–8 hours depending on usage conditions.

Are your products durable?

Absolutely. We focus on high-quality materials and durable construction built for long-term everyday use.

How can I contact support?

You can contact our support team through our website contact page for any assistance or order inquiries.