Privacy policy

Last Updated: 14 August 2025

Welcome to russon.co.za (“the Site”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Site and online shopping services. Please read carefully. By using our Site, you agree to the practices described herein.

1. Who We Are

Our Site address is: https://russon.co.za

2. Information We Collect

a) Personal Information

— When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect details such as your name, email address, billing/shipping address, phone number, and payment information (handled securely via our payment processor).

b) Usage Information

— We collect information automatically, like IP address, browser type, device details, pages visited, time spent on pages, referral URLs, and shopping cart activity.

c) Cookies and Similar Technologies

— We use cookies and tracking tools (like Google Analytics) to improve your experience, remember your preferences, and analyze site usage. You can disable cookies via your browser settings, although certain features may then become unavailable.

d) Comments and User-Generated Content

— When you leave comments, we collect your comment, email, name, and optionally your website. We also collect your IP address and browser’s user agent for spam prevention. If you use a profile picture service like Gravatar, their privacy practices apply.

3. How We Use Your Information

We use the data we collect for purposes including:

• Processing and fulfilling orders

• Managing your account and providing customer support

• Sending order updates, newsletters, or promotions (you can opt out anytime)

• Personalizing your shopping experience and improving our services

• Detecting and combating fraud or abuse

• Complying with legal obligations

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Third-Party Service Providers — such as payment processors, shipping carriers, email platforms, hosting services—strictly for supporting transactional services. They’re bound by confidentiality obligations.

• Legal Authorities — to comply with laws, respond to valid requests, protect rights, or comply with a judicial proceeding if required.

• Business Transfers — in the event of a merger, acquisition, or sale of assets, personal data may be transferred; you will be notified of any change in ownership or control.

5. International Data Transfers

Your data may be transferred to, stored, or processed in countries outside South Africa. We ensure appropriate safeguards are in place—such as contractual clauses or other compliance measures—as required under applicable laws.

6. Cookies and Tracking

We may use cookies and similar technologies for:

• Essential site functionality (e.g., login sessions, shopping cart)

• Remembering user preferences (e.g., language, layout)

• Analytics—for understanding traffic and improving the Site

You’re in control: you can manage or delete cookies through your browser settings.

7. Your Rights

Depending on applicable law, you may have rights to:

• Access your personal data

• Correct or update inaccurate information

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details in Section 10.

8. Retention of Data

We retain your personal data for as long as necessary to fulfill our obligations, comply with legal requirements, resolve disputes, and enforce our agreements.

9. Security

We implement suitable technical and organizational measures—such as encryption, access controls, and secure protocols—to protect your personal data. However, no system is entirely secure. Please help safeguard your own information (e.g., keep your password safe).

10. Contact Information

If you have questions or want to exercise your privacy rights, contact via our contact page.

11. Changes to This Privacy Policy

We may update this policy over time. Revisions will be posted here with an updated date. You will need to visit the content to view changes manually.